At Odet Travels, we want you to be completely satisfied with your purchase. If for any reason you are not fully happy with your order, we offer a straightforward return and refund process.
Returns
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You may request a return within 7 days from the date of delivery.
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Returned items must be unused, in their original packaging, and in the same condition as received.
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To initiate a return, please contact our support team at [email protected] with your order details.
Refunds
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Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
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If approved, your refund will be processed within 7–10 business days.
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Refunds will be issued using the same method as the original payment (Cash on Delivery refunds will be issued through a mutually agreed method, such as bank transfer).
Exchanges
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If you received a defective or damaged item, please notify us within 48 hours of delivery to be eligible for a free replacement.
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Exchanges are subject to product availability.
Non-Returnable Items
Certain items may not be eligible for return due to hygiene or safety reasons. These will be clearly specified on the product page at the time of purchase.
Contact Us
For any questions regarding our Refunds and Return Policy, please contact us at:
Email: [email protected]